Frequently Asked Questions

What services do you offer as a registered NDIS provider?

At Alive Health and Healing, we provide a range of personalized NDIS services to support individuals of all ages in achieving their goals. Our services include:

• Support Coordination – Helping clients navigate their NDIS plans and connect with the right providers.

• Functional Capacity Assessments – Conducted by specialists to strengthen NDIS applications and support needs.

• Disability Support Services – Tailored assistance to promote independence, wellbeing, and community participation.

• Consultation & Guidance – Providing expert advice on NDIS funding and services to maximize benefits.

• Brand & Digital Innovation – Specialised support to improve accessibility and engagement for participants.

What is the NDIS, and how does it work?

The National Disability Insurance Scheme (NDIS) is an Australian government-funded program that provides support to individuals with disabilities. It offers funding for services that help participants improve their daily lives, increase independence, and achieve personal goals. Eligible individuals receive a personalised NDIS plan outlining the funded services they can access, ranging from therapy and personal care to community participation and assistive technology.

How can Alive Health and Healing help with my NDIS plan?

We assist NDIS participants in navigating their plans efficiently and accessing the right support. Our Support Coordinators help clients connect with service providers, understand their funding allocations, and ensure they receive the best care tailored to their unique needs. Whether you’re just starting with the NDIS or looking to optimize your plan, our team is here to guide you.

Do you provide in-home support or online consultations?

Yes! We understand that flexibility is key when accessing support. That’s why we offer:

• In-home support for individuals who require assistance within the comfort of their home.

• Online consultations for those who prefer virtual appointments, ensuring easy access to our services no matter where they are.

• Walk-in and scheduled appointments at our Brunswick office for those who prefer face-to-face support in a welcoming environment.

What are your privacy and confidentiality policies?

At Alive Health and Healing, we take privacy and confidentiality seriously. We adhere to strict NDIS guidelines and Australian privacy laws to ensure your personal information is securely handled. Any data shared with us is used solely for service provision and support purposes, and we do not disclose information without consent.